BACKGROUND

SiSi and Lou Limited understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.sisiandlou.co.uk. Our Site only collects and uses your personal data as described in this Privacy Policy. Any personal data we collect will only be used as permitted by law.

Please read this Privacy Policy carefully and ensure that you understand it.

Information About Us

Our Site is owned and operated by SiSi and Lou Limited

Address: Beaumont House, Station Road, Ivinghoe, LU7 9EB

Email address: hello@sisiandlou.co.uk

Postal address: Beaumont House, Station Road, Ivinghoe, LU7 9EB

What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

Personal Information we Collect

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the website. We refer to this automatically-collected information as “Device Information”. 

We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 

“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 

Additionally, when you make a purchase or attempt to make a purchase through the website, we collect certain information from you, including your name, billing address, shipping address, payment information including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

Email marketing: With your permission, we may send you emails about our Site, new products and other updates.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How We Use Your Personal Information

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

• Communicate with you;
• Screen our orders for potential risk or fraud; and
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 

Who We Share Your Personal Information With

We share your Personal Information with third parties to help us use your Personal Information, such as hosting and maintenance of the Website, credit card processors, email marketing, courier services to fulfil orders you place with us, social media advertising. 

Third parties include but are not limited to: 

WooCommerce  

We use WooCommerce to power our online store. You can read more about how WooCommerce uses your Personal Information here: https://woocommerce.com/gdpr/. 

PayPal 

We use PayPal services as a merchant provider. PayPal enables you to send payments quickly and securely online using a credit card or bank account. All PayPal transactions are subject to the PayPal Privacy Policy, which you can view PayPal.com/…n/webapps/mpp/ua/privacy-full. 

Mailchimp 

Mailchimp is a marketing automation platform which helps us send you emails and advertisements. When you subscribe to our mailing list your information will be held by Mailchimp and is subject to their Privacy Policy which you can view mailchimp.com/legal/pricacy. 

Social Media Advertising 

We engage in online social media advertising on social media sites such as Facebook, Instagram and Pinterest. The ads that you see will be based on information we hold about you, or your transactional history with us. All this information will be subject to the Privacy Policies of those platforms too which you can view here: Facebook, Instagram and Pinterest. 

Google Analytics  

We also use Google Analytics to help us understand how our customers use the Site, you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.  
 

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout  

In the event of a sale, merger or transfer or sale of us or any group company we reserve the right to transfer information to a third party who will be obliged to adhere to the terms of this Privacy Policy. 

For the prevention of fraud and crime we may share your information with a law enforcement body when we are required to do so.
 

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
 
You can opt out of targeted advertising by using the links below: 
– Facebook: https://www.facebook.com/settings/?tab=ads  
– Google: https://www.google.com/settings/ads/anonymous   
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. 

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, please note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@sisiandlou.co.uk or by mail using the details provided below: Beaumont House, Station Road, Ivinghoe, LU7 9EB.